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Journal for healthcare quality : official publication of the National Association for Healthcare Quality | Vol.16, Issue.4 | | Pages 6-9; quiz 30, 47

Employing a systems approach to customer satisfaction.

V, Bellen

Abstract

The need to meet customers' expectations is one of the driving forces in healthcare today. Organizations can achieve this goal most effectively by using rational and systematic problem-solving approaches. This article describes systems theory as a problem-solving method that analyzes and implements customer satisfaction data to produce the desired result of increased customer satisfaction levels and economic growth.

Original Text (This is the original text for your reference.)

Employing a systems approach to customer satisfaction.

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Keywords

problemsolving method rational and systematic problemsolving systems theory economic growth customer satisfaction data

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V, Bellen,.Employing a systems approach to customer satisfaction.. 16 (4),6-9; quiz 30, 47.

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